The selection of a home cleaning service is a personal one. Herb’n Living is humbled by the trust and confidence our clients have given us every time a member of our team walks through the door.
+ Why should I be watchful of the products used to clean my home?
Many are not aware of the harmful and toxic ingredients which can be found in commercially popular household cleaners. For example, the ingredient 2-BUTOXYETHANOL that can be found in window and multipurpose cleaners can cause sore throats when inhaled and can contribute to liver and kidney damage according to the EPA.
There are safer and effective choices available and Herb’n Living has made it their responsibility to seek these solutions out and perfect them in the making of our proprietary luxury chemical-free products.
+ How do I prepare for my green cleaning home appointment?
Prior to your home cleaning appointment, take a few minutes to pick up clothing and other items from the floor. In addition, clear your sinks and bathtubs of anything that will prevent our green cleaning technicians from completing tasks outlined in your personal green cleaning plan.
+ What type of cleaning supplies should I have in advance?
The Herb’n Living team brings everything they need to perform a detailed, green cleaning of your home or business. That said, to prevent cross-contamination we ask that clients provide a toilet brush for each bathroom. If no brush is provided, your Herb’n Living Green Cleaning technician(s) will not be able to complete the task of cleaning and sanitizing your toilet.
+ What if I don't have time to put away lifes obstacles before my appointment?
It happens! Leave your Green Cleaning Technician(s) a note with instructions to skip a room or to work around the left out items. If you need Herb’n Living to assist with the straightening and organizing of your home, let us know and we can add it to your personalized green cleaning plan.
+ Is Herb'n Living Licensed and Bonded?
Yes! Herb’n Living is licensed, insured and bonded. Proof of insurance and bond is available upon request.
+ What steps does Herb'n Living take to ensure my home/business is safe?
+ What type of payment options are available?
Payment is due at the time of your service. Herb’n Living has multiple payment options available for our client’s convenience.
Payment Options
• We accept Visa, MasterCard, American Express and Discover. For hassle-free payment, clients may leave their credit card information on file. Prior to your Green Cleaning Appointment, Herb’n Living will process your payment.
• Herb’n Living of course accepts cash and checks on the day of service. Simply put your payment in a clearly marked envelope and leave on your kitchen counter. Note: $35 fee will be assessed on returned checks.
+ How do I provide feedback after my green cleaning appointment?
Your feedback and opinion matters to us (We know you hear this often, but we mean it!). Herb’n Living will digitally send you a feedback form after your Green Cleaning Appointment. We ask that new and long-term clients complete this form so we can further perfect your green cleaning experience. Whether it’s your first or tenth appointment, we would love to hear from you!
+ My privacy? Will the details of my home and life be safe with Herb'n Living?
Your privacy is a serious matter and we treat it as such. Herb’n Living protects the details of your life and will not sell, trade or discuss your personal information.
+ Why the word technician instead of common terms like maid and housekeeper?
This a subject we struggled with, “why not call something what it is?”. When defined, both maid and housekeeper mean “female servant”. In the rebranding of our company we decided to take an opportunity to address this and officially refer to our team as Green Cleaning Technicians, to honor and respect the high level of training and pride it takes to carry out their duties, which they are compensated well above industry averages to complete. No one will be marginalized on our watch. - Do good, feel good
+ How do I connect with Herb'n Living on promotional and partnership opportunities?
We love and actively seek opportunities to partner with local business organizations, events and charitable groups. Email us to discuss collaboration and partnership opportunities.
+ Are my pets safe with the Herb'n Living team?
Dogs, cats, birds the Herb’n Living team adores pets! Instructions regarding your pet(s) should be discussed during your Green Cleaning Consultation. Your guidelines will be followed per your wishes.
+ How long will my green cleaning appointment last?
Green cleaning appointments typically last no longer than three hours. After your Green Cleaning Consultation, your Green Cleaning Consultant will better be able to assess the time it will take to perfectly clean your home or business.
+ How often should I have Herb'n Living clean my home?
The answer relies completely on your lifestyle. For many walking into a clean space is a great relief. Herb’n Living is available for weekly, bi-weekly, monthly and seasonal appointments. During your one-on-one consultation we can discuss the level of clean that is right for your household or business.
+ My Herb'n Living Green Cleaning Technician(s) did an amazing job. Should I tip?
The Herb'n Living team strives to do an amazing job and are paid well above industry standards to do so. If you feel that your Green Cleaning Consultant went above-and-beyond, we ask that you let us know. We love and look forward to rewarding our team for exceptional work. This said, if you chose to reward your technician(s) with a tip you are more than welcome to do so.